Show Notes
What you’ll learn in this episode:
- 00:39 - Lightning Round
- 04:41 - Defining Operations Excellence
- 07:49 - Focusing on People
- 08:24 - The Idea “From 4 to 5”
- 09:50 - The Role of Guest Feedback
- 11:11 - How to Achieve Guest Love & Loyalty
- 14:30 - The One Focus for Operations
- 16:35 - My Responsibility to You