Nov 05, 2018

With the busy holiday season upon us, Andrew joins Panda Expressed this week to share his point of view on how we can achieve operational excellence and the importance of guest feedback.

SHOW NOTES:

  • 00:39 - Lightning Round
  • 04:41 - Defining Operations Excellence
  • 07:49 - Focusing on People
  • 08:24 - The Idea “From 4 to 5”
  • 09:50 - The Role of Guest Feedback
  • 11:11 - How to Achieve Guest Love & Loyalty
  • 14:30 - The One Focus for Operations
  • 16:35 - My Responsibility to You